Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including the ESLLA dust bag.

To complete your return, we require a receipt or proof of purchase.

If you receive an item that is damaged, please contact customer service immediately.

Returns will not be able to be processed if the hang tags are detached from the bag.

Please follow the return instructions included in your package and return the purchased items within 30 days of receipt to the address below:

ESLLA

1924 South Patrick Drive, #103

Indian Harbour Beach, FL 32937

Invoice #________________

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@eslla.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@eslla.com and send your item to:

ESLLA

1924 South Patrick Drive, #103

Indian Harbour Beach, FL 32937

Invoice #________________

Shipping Returns

To return your product, you should mail your product to:

ESLLA

1924 South Patrick Drive, #103

Indian Harbour Beach, FL 32937

Invoice #________________

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at orders@eslla.com for questions related to refunds and returns.